Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Unfortunately, the many complaints listed here is common place for this industry. I used to work for CVS/Caremark and the level of incompetence in senior ranks is unbelievable. Many of these call center are 3rd party vendors and they only require that you pass a drug test to be hire. Many of the customer service reps are very young people with no experience making $8 an hour. Senior management of these call center are rewarded handsomely just for having a rep answer the phone in a timely manner -it really does not matter if the rep is capable of providing service to the member. It's all about butts in the seats and billable hours for these call centers.

Feedback

Your Name

Your Email

Verification