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I am a retired veteran that has been using express-scripts for 10 years. Last week they changed their system. Now I am being denied ordering refills because they now believe that I am on Other Health Insurance. I have made 4 phone calls over 5 days to resolve this issue. They agree with me that the problem is theirs. They keep telling me that it will be fixed in 24 hours. Now today when I called they tell me that it will be 48 hours.. It is like ground hog day. I feel sorry for the ladies that answer the phones. It is not their fault, but their supervisors inability to resolve this issue.


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