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Original Comment I would wish this message be forwarded to Rosalind Brewer, Pres &amp; CEO, it seems that no one else at Sam's follows her beliefs on running the business at hand, And beginning to wonder about that.<br /> <br /> I've sent several emails each time trying to get some one to handle the situation which is not a real tough one for the normal person in the process of doing his/her job.<br /> <br /> <br /> <br /> Each time I sent email and plus the phone calls I've also made on this at least two or three times I was promised a call back in less than two hours, which never happened I suppose they were chuckling after hanging up. I recall two of the occasions; 7/16 spoke to Erich, he was not at all interested in my problem said I would get a call and hung up!<br /> <br /> <br /> <br /> The second one I spoke to Zenzenia (that's what she said, have my concerns as to the name) again I explained everything and again I was told I would get a call back in less than 2 hours from a person named &quot;Vaughn&quot; I waited and never got any call just another snafu situation.<br /> <br /> <br /> <br /> I will just one more time repeat the ticket no's I was given you can look them up and try to answer, but at this point I don't have very much faith in you people. Should clean house and put some people in that really care!! I've been a member for 22 years, but this is the end!!!<br /> <br /> Now for god sake, get off your butt and do something!

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