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Original Comment I am in desperate need from Someone within The North Face corporation!!<br /> <br /> I purchased The North Face tri-climate jacket and noticed soon after that the Velcro was damaging The North Face embellium threads. <br /> <br /> I began e-mailing your customer service and the warranty department. To which I did receive a return e-mail stating your company was aware of the problem and informed me to return my coat for repairs. I then called your toll free number and was informed I must have a return form with my jacket sent for repairs, therefore the person whom I spoke with took my address and did mail me the form.<br /> <br /> At that time I completed the form and returned the item to the only address I was given. <br /> <br /> The North Face<br /> <br /> P.O. Box 1817<br /> <br /> Appleton, WI 54912-1817<br /> <br /> As of July 7th the tracking number to this item has shown that my jacket has been at this PO number waiting for pick up!!<br /> <br /> I e-mailed your representative to inform her of this, to which she returned an e-mail , approximately 7/9/13, asking my tracking number,etc. I replied with all information requested. I have continued to e-mail and call your toll-free number on numerous occasions, and as of today 8/11/13 I Still Have Not Received Any type of Response!!!! <br /> <br /> As winter is quickly approaching in Tennessee I am becoming very concerned with this issue..Not to mention the disappointment I have experienced with The North Face company. <br /> <br /> Please restore my faith in the quality and warranty of your product!!<br /> <br /> <br /> <br /> Belinda Hash

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