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Original Comment On August 8, 2012 I ordered a prescription of Zolpiden Tartrate. I was told I could have a refill of 15 pills. I questioned the amount of the refill because in the past I was supplied with a three month supply. The pharmacist, Melissa, advised me that I would be unable to receive a three month supply. She informed me that I would only be able to receive a 15 day supply. Melissa explained that due to some matter concerning my insurance, CVS would place the 75 pills on hold until my next order date. On August 22nd, I returned to the pharmacy to retrieve my order that I was previously told would be on hold. At that time Melissa told me I could not receive any more medication. She stated I had already received a ninety day supply in August. I explained to Melissa that I only received 15 pills. She insisted I was wrong. She disputed my statement by showing me a document with my signature on some sort of invoice. Melissa's actions puzzled me, as I did not know how to respond. I was distrait that a service professional in the community would treat me with such callus intent and accuse me of theft.I later called the CVS Customer Relation Line; spoke with a very nice, helpful agent named Christine. She assured me that the incident would be investigated and she would call me back. I tried to wait for Christine to contact me; however I became inpatient and decided to visit CVS. Once there I spoke to another pharmacist named Ms. Mayo.<br /> <br /> Ms. Mayo was very helpful; all the same she also stated that I previously received at 90 day supply of my prescription. I again disputed this information and upon leaving the store I was paged back to the pharmacy counter. Ms. Mayo found my prescription in a box by the counter. My prescription was there the whole time, even when Melissa stated I had already received it. I really appreciate Ms. Mayo's through customer service and meticulousness. Her attentiveness to detail really came through for me. I am unable to say for Melissa.

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