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Original Comment I called to check if a new address was servicable. I was told no by customer service but was also told they have service elsewhere on the same street. I was told they would send out someone to physically check that the address was serviceable. That was 10/27/13. I was told I would get a call back on Friday. No one called, so I called. Was told they would not be out until 11/8/2013 and I would receive a phone call. No one called so I called on 11/11/13 and was told no one would be out until 11/19/13. I asked for an escalation. I received a call today and was told by the supervisor that the address was not serviceable. She sounded very weird and strange like she could care less. I asked when was it done and if someone physically went to the address to check it like I was told by Mediacom. She had no answers. I explained that it was odd that all of a sudden in less than 24 hours, the department that handles this dropped everything they were doing and physically went to the address. I also explained I was at the address for 6 hours today and never saw anyone at all. There was a lot of weird silence while speaking with her. She acted like &quot;oh well&quot; and like she could care less. I explained that it sounds like she is just telling me anything to get rid of me being a thorn in Mediacom's side. I asked for the address and phone number for corporate offices. It was like pulling a tooth. She resisted in every way she could so I did not have the information. Turns out she gave me the wrong phone number and the wrong address. She would not give the CEO's name either or her name. Well, I found MediaCom's Corporate office address, phone number, fax number and the CEO's namew myself:<br /> <br /> <br /> <br /> Corporate Headquarters<br /> <br /> 100 Crystal Run Road<br /> <br /> Middletown, New York 10941<br /> <br /> <br /> <br /> United States<br /> <br /> <br /> <br /> <br /> <br /> <br /> Rocco B. Commisso - Chairman and Chief Executive Officer, Mediacom Communications Corporation<br /> <br /> <br /> <br /> Also, its a good idea to contact the FCC (Federal Communications Commission), they have helped me out with an issue I was having with a satellite provider. Just file a complaint and they will give you a case # if you have a legitimate case. They are very helpful and they are also able to regulate and shut down cable and internet companies that are providing poor service. It worked for me, I did not have to pay a cancellation fee with the satellite provider and received several calls apologizing from their corporate offices. When the FCC gets involved, the company has to take it seriously or cease to operate. The FCC is no joke. Contact them and file a case # or complaint if you don't believe me.<br /> <br /> <br /> <br /> FCC: <br /> <br /> www.fcc.gov<br /> <br /> <br /> <br /> <br /> Filing Method:<br /> <br /> Phone number will be provided after completing the form on the website to call and explain your situation and get a case # if it's an acceptable complaint for them to investigate.<br /> <br /> <br /> <br /> The company has 45 days to respond to the case filed by the FCC and you will receive a copy of their response.<br /> <br /> <br /> <br /> Hope this helps anyone having problems with phones, satellite services, cable/internet companies, etc. They all have to abide by FCC rules and regulations or face federal penalties up to and including closing down the business for unfair business practices. The Federal Communications Commission has the authority to shut down a business altogether if it deems appropriate or impose stiff financial penalties.

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