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Spoke to tech support at Virgin Mobile on October 9th about network connection failure. The woman told me she would call technical department about this issue and to call back in 5 days to see their reply.<br /> <br /> Waited and called support on October 15th and spoke to Jay, a supervisor, in technical support - this guy had no clue what was causing my issue. He stated they needed 48 more hours to trouble shoot the problem and to call back to get an answer. Will call back on Friday.<br /> <br /> Waited and called Tech Support on October 18th and spoke to Amira who told me the ticket was closed out and that the problem was my plan. She said the plan was discontinued and I would have to switch to a monthly plan in order to have internet access. I asked to speak to her supervisor for a better explanation so she transferred to a supervisor named Dexter. This guy stated the same thing as Amira and that I would not have internet access any longer but when I went on the internet and checked my plan information it stated: pay plan on the Virgin Mobile website, BASIC PHONE RATE 18&amp;#162;/min ASIC TEXT RATE 15&amp;#162; each DATA RATE $1.50 /MB/day PICTURE MESSAGING 25&amp;#162;. Confused, I requested to speak to his supervisor and was transferred to john. John looked at the issue again and referred my case to headquarters and he stated that I should have internet access and that the ticket was closed out erroneously with the wrong information; the issue has nothing to do with a wrong data plan. John is opening another ticket and escalating the issue to headquarters and he stated they would call me within five days with a real solution to this internet connection issue. I will wait five more days .<br /> <br /> Called on October 24th. It took two tries to get the technical support department. The second try it took over an hour to get to a manager which I requested the first time I called in. I had to go through support to technical support, to a supervisor (John) and then to a manager named Rafael ID VV344632. I relayed the issue to Rafael on the issues I have been having with personnel and my network connection issue, wait times, and no call backs from employees as promised. He was apologetic but not really helpful. He stated the Network department will need even more time to work on my issue and that he would contact them and see where they are with a resolution. He promised to call back tomorrow at 4:30 p.m. with an update.<br /> <br /> No call back so I called on October 25th and spoke to Roxy in the networking department and she said there is no networking issue, that this issue is an account issue. She stated my phone is not being charged 1.50 a megabyte and they need to turn on networking capability on my account. She referred me back to the main number and to call customer care - AGAIN!<br /> <br /> October 25th (on the phone for over 2 hours). Spoke to Eric a manager in customer care who transferred to the rescue department....spoke to Keff...he transferred me over to Michael from technical support department. This guy was a joke. He stated they would troubleshoot this problem via the tower support and that he would coordinate with them to fix this issue and someone from his department would call me tomorrow. I was furious and stated this problem has been going on for over three weeks and that all these departments are incapable in handling my issue. I stated it was bull crap that this problem was not being resolved after three weeks and he gave me a warning about &quot;swearing&quot;. I was even more furious at this point, I replied back that I am not a child and I do not need &quot;warnings&quot; about swearing and that I was probably older then he was and reiterated it was crap the way his company was treating me and that I would not stand for the poor customer service and run a-rounds any longer. He hang up on me......again, poor customer service. Called back and spoke to Richard from the technical support person and re-verified that I would get a call back tomorrow for my issue and he stated this issue was escalated. I then asked to speak to a manager and was transferred to Samantha. I advised her what Michael had done on the phone and that he hung up and gave poor customer service. She stated she would escalate this issue to his manager and take care of getting him trained on dealing with customers and that someone will call me<br /> tomorrow on my issue....AGAIN!<br /> <br /> Big surprise - No Call Back. Called on November 12th....spoke to a manager named Deanna who insisted my problem was a plan issue. Even though I explained that the previous people told me I should be grandfathered in and have all the services I was previously paying for, this woman stated I had to change plans or else. She went through the plans but there was no plan any where near as good at the one currently using. At that point, I pretty much told her that her company could stick it where the sun doesn't shine and that she was fired. Will be looking for another phone service after all this hassle.


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