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Original Comment We have had service since 1999, last month I made a payment off the wrong checking account, we were in the middle of trying to close that account! So our cable and internet were shut off! I called bank and transferred money back to that account and than gave the info back to Mediacom for the payment to go thru! On the Wednesday before thanksgiving the cable went out! I got on the website for Mediacom and it said there was a problem with my financial institution! I spent all day Friday trying to figure out what was going on with bank! Turns out they closed the wrong account! Regardless, I called Mediacom Friday night and was told they disconnected our services on Friday and I'd have to pay past due, reconnect, and next month! I called back on Sat and spoke to someone else who said the same thing! I explained that I felt it was wrong to disconnect my services so quickly! We've had service since 1999 and never have had a problem like this! Plus, I have a bill that says disconnect date would be the 4th of December! I agreed to pay by CC but than was told they couldn't come out til next Thursday to restore our services! I asked to speak to a supervisor! His name was Derrick (5824) and was the rudest person I've ever talked to! He told me there was nothing he could do to help due to multiple issues on our payments! Excuse me, customers for 15 years, never had a problem before' and I went thru my past bills for the past year and 3x Mediacom double charged us for movies we rented! So, I'm looking for another company!

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