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Original Comment I am a disabled veteran that has been in contact with the mortgage department since the beginning of November. I was trying to be proactive with the property tax rebate for totally disabled veterans. Fast forward December 2nd I contacted 5/3rd to let them know I had changed insurance companies, mortgage customer service told me no problem they had changed the information on my account. December 12th found out 5/3rd had paid wrong insurance company, tried speaking with customer service but they where totally oblivious . Had to go to local office, spoke with mortgage representative, he stated that 5/3rd was going to pay the right insurance company and apologized for the slip up. I was ok with that until they started playing fuzzy math, let me try and explain using rounded figures. I had $1730.00 in my escrow they paid $1660.00 to wrong insurance company, that left $70.00 in my escrow. They then paid the right insurance company $1100.00 which would put my escrow to a negative $1100.00 or at least you would think. Someone decided to add the two insurance payments together as a shortage, so now 5/3rd says I am negative $2760.00 subtracting the remaining $70.00 for a grand total of $2690.00 that I will owe the bank. Which I was sent statement that it has to be paid in full 12/22/2013 or they will increase my monthly payments starting 1/1/2014. Keeping that in mind the city has refunded my taxes of $2100.00 to 5/3rd for me these funds will be subtracted for my mortgage shortage leaving me owing them $590.00. This instead of them owing me the correct amount of $2830.00 which leaves me and my family unable to have a small Christmas. Everyone I talk to says it's not their problem, I feel since they continue to make mistakes it is their problem my only recourse is to roll around in my wheel chair downtown Holland with a large sign letting everyone know what 5/3rd has done. I almost forgot a friend gave us some money to help get by, but the bank will not cash the $100.00 check even though their mistake leaves me without the $2830.00 they owe me.

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