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Original Comment I purchased an Acer laptop in August 2013, by the end of September it had to be sent in for wifi repair. Acer's service department was unable to repair the problem, it was sent in again, still the problem was not solved, it was sent in, yes a Third time, sent back to me, and STILL NOT REPAIRED! Finally I was offered a replacement without all the options I originally had, I of course refused. I was offered a different replacement, still not with all the options. Now, "Lasonya" badge #25553 wants to alter an existing model to bring it up to "equal or greater" value. I told her I didn't want it altered, I was told the two replacements were all that was available. I offered to upgrade and pay the difference, i was told no. I asked for a supervisor, I was told NO! I asked for any one above her, I was told NO! I asked to have a supervisor call me, I was told NO! I am only able to speak to her or some one else from that department, not a supervisor, not a manager! I find the way I am being treated completely unacceptable. I would like and believe I deserve an audience with management but it appears Acer,'s policy is NOT customer satisfaction.

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