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Original Comment I had a horrific experience with your services while trying to get home from Thanksgiving break. My friend and I were scheduled to leave at 1:15 from the station, however we did not board the bus until about 2:30. We had a connecting bus from New york to Boston that left at 4:45, but because of the hour we were set back, the stops in New Jersey that we were scheduled to make and the typical New York traffic, we did not arrive until about 7 or 7:30. We stood in line to change our ticket to the next available bus time to Boston only to be met by the news that the next bus wouldn't be leaving until 7:15 in the morning. The teller told me that the last bus that was going out was at 1045 or so and it was full and they were using all of there buses, so there was no possible way to get there sooner. She then proceeded to take about 15 minutes to try to figure out how to print out our tickets, then print them wrong and call 2 supervisors to help print them right. At that point I called my mom and she ended up renting a car, which cost about $150, to come down a pick us up, arriving into Boston at 6:47 in the morning. I understand that delays and stuff happened, but businesses that hold high standards for themselves take care of their customers in those circumstances with the proper compensations. When I took MegaBus home one holiday and they were an hour late in boarding, I was given a full refund of my fare. I received no offer of any kind from Greyhound, no offer of hotels or refunds at all.<br /> <br /> <br /> <br /> To anyone else who has been treated poorly by Greyhound

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