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This company has become too large to provide effective customer service. I work in a doctor's office and spent over an hour on the phone today and after being transferred 8 times to try to get a representative for a prior authorization of a drug I gave. If you think this is good customer service, you are deceived. Every time I call Express Scripts with a prior authorization request, I am told the hold time will be longer than usual. I also have to answer the same questions over and over again which the answering system does not understand. If I did not do this for the patient's benefit, I would not deal with this company ever!!!.


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