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Original Comment I had my first experience with DTE on February 11, 2014 after 42 years of being a valued customer (can someone give me DTE's definition of VALUED). It appears their employees are being trained with the assumption that every individual living in the city of Detroit are common thieves. This is my first time not being able to make their shut off date. They turn off my electricity at the pole and not at the meter. I questioned them as to why and the response was "do to the area in which you live, people steal electricity by having someone other than DTE restore their service". Remember the key words "I have had service on for 42 years without any interruption". To add insult to injury, lied as to why they had not been back to restore my service. I paid the bill on February 12, 2014. They cancelled my appointment to restore the power until Monday , February 17, 2014. I told them the temperature in my house was registering 33 degree and I could not stay there in the cold for another 3 nights, she told me to find a homeless shelter. They used the excuses of my gate was lock or my dog was out, I don't have a gate nor do I have any animals. I was then advised the weather was to bad the weather had been the same as the day they disconnected it.

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