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Original Comment Dear DeLonghi representative reading this e-mail.<br /> <br /> I contacted the Delonghi call center regarding the below theft of my air conditioner. The Delonghi call center representative that I called mentioned that someone would call me back the next day, but it has now been a week since this phone call and no one has called yet...so I wanted to leave a note here in the hopes that someone will care to read this and make amends to what happened to me.<br /> <br /> In the summer of 2010, I purchased to Delonghi air conditioner...the cost was close to 700$ I remember. It came with a one year warranty. Before the one year warranty was over, my air conditioner stopped working. So, I called the Delonghi call center for a list of places which will service my air-conditioner under it's warranty. The Delonghi call center provided me with the address and location of the service and repair center that I was told would repair my air conditioner under warranty.<br /> <br /> I went to this service and repair shop that your company directed me towards. I brought in my receipt to this service and repair shop as I was told to do to show proof that it was still under the one year warranty period. I left both my air-conditioner as well as my receipt with the Delonghi repair person at this service center as both he and your company requested that I do. Two months later, I still did not have my air-conditioner returned...moreover, when I would call in to this service shop to see if my air-conditioner was ready for pick up, the two people that I was in touch with at this service shop said that I did not remember receiving this air-conditioner and nor could they find it anywhere in the shop. This was obviously concerning to me, and when I obviously did not accept this as their final answer, they tried to brush me off by saying I was calling at a busy and inconvenient time and to call back another day. When I would call back a few days later, again, I received the same story, to call back at a later date..at a more convenient time. When I once again tried to call back, and was still met with the same response once again, I refused to keep doing this and insisted that someone find my air-conditioner and proceed to call me back asap since obviously I expect to receive my air-conditioner back at some point. Again to one called back...but due to my persistence, I was eventually told to come and pick up a replacement for my air-conditioner. I was told that they were unable to fix my air-conditioner and I was also unable to get my air conditioner back. I was instead sent home with a different air-conditioner which I was told was the same quality.<br /> <br /> By the time I finally came home with this &quot;replacement&quot; air conditioner, the one year warranty period was over. The air-conditioner I was sent home with did not work either...it did not cool the place down and caused great flooding on the living room carpets after every usage. Also, this replacement air-conditioner certainly did not look new. It was a little beaten up, but nevertheless, the man from the air-conditioning shop insisted that it was new and that this was the unit Delonghi asked for him to give me. I ended up giving up in this idea of my one year warranty being properly honored as this service and repair shop was just very shady.<br /> <br /> I ended up having another person assessing my air-conditioning unit with my being present. All he had to do was unscrew the 4 screws on the back of the unit to be able to remove the back cover to then clearly be able to see and show me that this machine had a grave manufacturers defect...there was literally no hole for the water to drain out of, hence all of the flooding. He explained to me and showed me that this was something that any air-conditioning repair person would know. At this moment, I realized that back in 2010 I was frauded by this service and repair place. I now know that this service person knew exactly what he was doing to me and providing me with. It was no accident and no mistake. It is clear to me that he either lost my original air-condtioner by perhaps accidentaly giving it away to another person or literally stole it for his own use. After my numerous calls to him and my unwillingness to accept their replies to my calls that stated &quot;we cannot find your air-conditioner)...I imagine that it became obvious to him that he would need to send me home with some type of air-condiotioner...and so I ended up with this beaten up looking, defective and possibly dangerous air-conditioner. I am sure this man thought that he would not be figured out as I was very young looking and was alone with my little son. I think he thought I was an easy target...and perhaps I was an easy target, but unfortunately for him, I have now figured out what he did to me due to the knowledge and help of a fellow that looked at my air-conditioner.<br /> <br /> I paid close to 700$ for this air-condtioner. And it is awful what was done. This service and repair place apparently also &quot;lost&quot; my air-conditioner receipt that they requested from me.<br /> <br /> I would like someone to contact me immediately. I had figured that by now someone would have called me since the call center my call was going to be returned the next day. This person should be reprimanded for fraud and my air-conditioner needs to be returned.

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