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Original Comment Hello - <br /> <br /> <br /> <br /> My name is David Ruffin and I have been a loyal netspend customer for quite some time now. I am writing you to discuss how displeased I am about a situation that I have incurred with netspend and it's employees that now has me at a loss with $163.95. To make a very long story short I had a dispute with a merchant QVC that resulted in me winning the dispute per mastercards guidelines. I disputed this transaction back in April and the dispute was won June 2nd. The representative that I spoke with back in April did not include the 2nd charge for the exact same dollar and the same merchant amount in the dispute. With this being the error of the netspend rep that u spoke to I called netspend back once I learned of the error and I was informed by several representatives that it was to late for me to dispute the transaction that was not included in February because it exceeded 120 days. I kindly explained to rep that it should have been included by the netspend agent when I called to dispute the first transaction in April - meaning that in April the same dispute should have included the transaction of $163.95 from QVC from both February and April making the transaction in February within the dispute time limits. To date, it has been new that two weeks that I have been dealing with this issue with countless lies being told from both customer service reps and supervisors from netspend. I was told daily that the dispute team would call or email me and that never happened. This issue was escalated several times by customer service reps and supervisors and the usury has still not been resolved and I have yet to be contacted from the dispute department or anyone else from netspend. I am on a very fixed income and $163.95 may not be a lot to some but it's the world of difference to me. It decides whether or not I eat on a daily basis. I would like for this issue to be resolved as soon as possible and I would like for someone to contact me as soon as possible as well. My contact details are below.<br /> <br /> <br /> <br /> David Ruffin<br /> <br /> <br /> <br /> <br /> <br /> Thank you in advance or your prompt attention to this matter.

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