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Original Comment General Robles,<br /> <br /> <br /> <br /> Recently your insured rear end my Toyota 4 Runner causing considerable damage and disruption of my activities. I reported the accident and was told <br /> <br /> I will receive a call within 2 business days but none came. On the third day I<br /> <br /> called and the person on the line asked for the claim number which I wasn't<br /> <br /> given from the start.The adjuster Veronica Garcia has not called the insured I gave them the phone # of the insured and waited again for them to call back.<br /> <br /> I worked with the adjuster in regard with your company preferred repair shops. When I was to have my SUV repaired I was offered a car instead of an SUV. I called Veronica Garcia ext#79747 to get an SUV as I am not comfortable driving a car due to the limited vision from low riding cars. I also was doing gardening projects and need an SUV to pick up supplies, Your adjuster wouldn't return my calls and I was forced to arrange for an SUV while I was getting my vehicle repaired. I had thought that USAA insurance was a responsible company but was again disappointed when I experienced the irresponsible and rude behavior of your adjuster and your inflexible policies. i was forced to pay the difference between the car you offered and the SUV I needed. The bill was $138.00 and I expect to receive<br /> <br /> a check to reimburse me for this expense. I will be contacting the Insurance<br /> <br /> Commissioner if this is not handled in a timely manner. <br /> <br /> <br /> <br /> Norma Urcia

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