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Original Comment I currently bought a 2011 dodge charger . It's my first car and I thought it was a good decision because I finally got the car I have always wanted. I bought the car July 8,2014 the day I bought the car they of course fill up the tank for you, well the next day my gas gage dropped, I didn't really think anything of it until I got into the car an hour later it had risen. So I called trying to set an appointment and they were booked all the way out until August 7,2014... Are you kidding me a month later! During that time other problems started occurring and of course there was no availability. So I'm stuck driving the car that who knows what else will happen. So I finally get my car in and when I go pick the car up they say the car is great and in good working condition, yay great right? Wrong! I get into the car and it's reaking of gasoline...I thought it was like that because they worked on my gas gage sensor. Well come to find out the next day my car started leaking gasoline. How can the mechanics test drive my car and not smell it. And I almost wasn't able to get my car towed because of the leak. Anyone could smell the gas coming from my car. And of course this happens Friday and the service center is then closed and the next day is Saturday. So Monday August 11,2014 comes around and the service manager Kelly Hohn basically told me it's my fault it's leaking and claims she runs a "tight shift" obviously not if I'm leaking gas. And she stated I'm basically stuck with the car now and they refuse to buy the car back because of their problems. After communicating with another girl I told her to tow my car from town all the way to Fairfield and we had discussed it and no one ever showed up and Kelly claimed we never discussed that but I had told someone else so they blame me, clearly she's running a tight ship, way to go! So I have to get it appraised and who knows how much they will give me for that, basically nothing. I will never buy another car or get a car service through carmax ever again. I can't believe they would let a 20 year old leave the lot driving a death trap. I'm sure if their kids had a car with Carmax they'd get it in right away. I do not recommend buying a car with CarMax unless they fix their sh**. They are careless and don't care about their customer.

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