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Original Comment They are undoubetedly very disorganized and inefficient.<br /> I cancelled service November 8, 2013 and paid bill in full. I just had to return box which I tried to twice but office was closed the first time and the second time closed due to power outage. I finally returned 3 weeks later. I then was told I may get a bill, I said why, but lady at store was like well, that's just how it is. You will have to call customer service... I said, arent you that? No, cant help you was the response. I then get a collection bill for $110. I called and talked to a rep for quite some time. He said well I try to get it fixed but cant make any promises since it went to collections. Ugh! Since then I have gotten daily calls and hangups for this bill. I have sent them the info and included copies of the returned box and they continue. I am filing complaint with FCC and Corporate office. I just dont understand how they can continue to give just terrible customer service and still stay in business.<br /> <br /> D.S., Cleveland, Ohio

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