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Maybe They should train and ask that the CSR's understand this prior to answering the phone and asking if the can help!<br /> Mission &amp; Values<br /> <br /> Our Mission:<br /> Be the leader in providing communications services to residential and business customers in our markets.<br /> <br /> Our Values:<br /> Put the customer first<br /> Treat one another with respect<br /> Keep our commitments; Be accountable<br /> Be ethical in all of our dealings<br /> Be innovative; Take the initiative<br /> Be team players<br /> Be active in our communities<br /> Do it right the first time; Continuously improve<br /> Use resources wisely<br /> Use Frontier products and services<br /> Have a positive attitude<br /> Having No Choice But To Use Them Alarm Requires Phone Line!!<br /> After having my phone go out on Saturday 08/16/14 called to report the problem and was given trouble ticket but wasn't told when someone would be out so on Monday the 18th called to check on the status and then was told could be 5 days as they had 137 tickets for my area that needed to be worked for which still don't know why as a customer would be my problem.<br /> <br /> So after spending over 2 hours going up the chain after being told over and over what couldn't happen and how they could understand my concerns but they couldn't do anything to help I finally got a manager who assured me that they would have someone before noon the next day, well guess what noon came and went but no service tech or even a call.<br /> <br /> So call back in 2 hours later and reminding many CSR's about the CEO's values got them to give me a true update and someone showed up around 3:00 pm and made the repair.<br /> <br /> I have phone now back to peace of mind can set my alarm when away so I the Police and Fire Department can be notified if a problem and is the only reason I'm still with them at the moment but looking!


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