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Original Comment My account was locked several days ago due to wrong password entry. I called and spoke to a representative on 9/6/14 and was unable to resolve the issue because Moneygram is attempting to use public records to verify my identity. Because if the inaccurate public record verification I was sent an email asking for various copies of my identity. I emailed a copy of my NYS drivers ID (front and back) and a current credit card statement (as requested ). I was then told by the representative via telephone that what I sent was not acceptable because of clarity. I then resent the documentation and never received a response.<br /> In this climate of identity theft, I do not feel comfortable forwarding my identification to Moneygram multiple times and not being notified if it's receipt, being handled by rude customer service representatives (from the escalated department) who have repeatedly disconnected my phone call (hung up on). <br /> I was informed via telephone call that there are no managers or supervisors, just an escalated department that would help me. I would appreciate if someone in this department would take notice of the rude representation of Moneygram in the alleged escalated department and assure me that my identification is not in the wrong hands and I am NOT going to have a negative experience due to money gram's mishandling of my legal identification.

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