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Original Comment The "Customer Service" for RCN is terrible in every definition of the word! Not only am I being charged for a service that was never done, the best they con offer me is to take off HAVLE of those charges. I've been dealing with this issue for 3 months now, and only after last night (after I was arguing with them for almost an hour) did they agree to send a technician out tu verify ONLY that the cable is connected! On top of that, the so-called "manager" showed total disrespect to my father when I placed him on the phone to confirm our complain! Not only was he there with the technician during the installation (I was at work when this happened), he was the one who suggested that they use the old Comcast (who I should have gonw with in the first place!) wiring from the previous owners of our house, instead of drilling into the walls and floor. The house in being renevated soon, so drilling in the walls wouldn't have been a good idea anyway.I don't mind paying a few extra dollars for cable if I need to, but not for a service that WAS NOT done! To everyone else with problems with RCN, you need to contact the Bureau of Business and file a truly negative complaint. That's what I'm doing next! Oh, and by the way, the "manager" who was talking to my father ( who has over 23 years of business managment experience) said that she dosen't even have RCN. Now that's how you know that they are NOT worth a penny on!

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