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Original Comment Nightmare on Stain Glass, Desoto, Texas. I purchased a Samsung Refrigerator, Dishwasher and Microwave. The set my appointment to deliver the items for a morning delivery. When I did not hear from them by 2pm I called Lowe's to make sure they were coming. I was told they had to reload the truck and my delivery would be there within 1 1/2 hours. At 6 pm I called again and spoke with the assistant manager. I was told he tried reaching the driver but was unable to reach them. I asked if they tried reaching their supervisor and was told he was their supervisor. "Really", but he could not reach them. He asked if I wanted to reschedule for my next day off, after I explained to him that I had wasted an entire day waiting on the delivery. They assured me they would make the delivery the next day. The refrigerator was delivered and once they disassembled my house to get it into my house, it had a hug dent on the door just over the ice maker. The assistant manager offer me 300.00 to keep the fridge. When I refused to keep it, he became upset and told me they could not deliver another fridge until another week. I went to the store the following day and spoke with the manager. He apologize, gave me a $300.00 for the time lost while waiting, and agreed to have the fridge delivered that day, and it was. . .However, it was not working. I called the customer service number to get assistance. She used the manual to walk me through steps to try and set the temperature. When it did not work, I requested a service per be sent out. They told me They could not send anyone until the next day. I asked if they were going to pay for the food that was going to be ruined. Her response was, "only if you purchased the warranty". Now they left a fridge at my house that did not work but they would not pay for the spoiled food. :( It gets worse. I went to Lowe's yet again, explained to them what happened and the appliance manager, who did not have a clue, grabbed a manual and followed me to my house and took it out of demo mode, which appeared to be the problem. Here is the worse part.....Christmas Day I opened the fridge to place food inside. When I closed the door, the entire right door fell completely OFF and landed on the floor, after striking the right side of my head/neck, leaving a long scratch behind my ear :( I went back to Lowe's store and spoke with the manager yet AGAIN, and showed him the pictures I had taken of the door sitting on the floor. He apologized "again", and sent a service person to my house to see what happened. The service person is here now, informing me that he has to go back to the store to get washers to put on the door to adjust the height because the door are uneven. My question to him was, why would a brand new fridge need adjustments? It seems to me that the manufacturer would have included washers had the door been meant to need washers. I have never in my LIFE seem so many people with such poor knowledge of what they are doing. The worse service I have EVER received. The only reason I have not returned the refrigerator is because I had to totally dismantle my house to get it in, to include removing doors off both my house and the refrigerator, and I just could not go through that again! I am totally disappointed in the service at EVERY level, to include the corporate number I called for assistance :( Buyer BEWARE....Nightmare on Stain Glass, Desoto, Texas. :( :( :( :( Everyone one in appliances need to be trained and the Assistant Manager and his drivers need to be disciplined....Anytime a fortune 500 company such as Lowe's cannot get in contact with their drivers, and I was told the company issues them cell phones, that is a HUGE problem.......This is ironic, I just received a confirmation call from Home Depot, informing me that the Gas Range I purchased from them, is scheduled for delivery tomorrow between 8am and 12pm, and that I will receive a call .30 min before hand to make sure Im available....Now that is how you handle business. Lowe's show take a page from their handbook.....I can honestly say that any future home improvements, including the $4,500 counter tops, will be done through Home Depot....I refuse to give my hard earned money to a company who does not appreciate my business....Good bye and Good Ridden! Debra

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