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Original Comment I have been a loyal customer for over 20 years. American Airlines has always been my preferred airline. I travel with American for both business and personal purposes. This is why I must let you know of a very disturbing and dissatisfied experience I have encountered with your company. <br /> I made online purchases of 6 airlines tickets from American Airlines on 10/17/14, in which I preselected our seat assignments. At this time, I confirm tickets, seats and charges of $692.52 per ticket, total charges of 6 tickets = $4,155.12.<br /> I received my credit card statement in which had listed separately additional charges from American Airlines of $115.72 per ticket. I spoke to an American Airlines representative to verify what these additional charges were for. I was advised that I purchased upgraded seats. As per receipt, I was never made aware that these were upgrades or additional charge for these preselected seats. I never receive an email or any form of notice confirming these additional charges. I do not agree to payment of $115.72 per seat, total of $694.32 ($115.72 x 6 = $694.32). <br /> I am writing to you because your representative was unable to help me nor was she cooperative. Her only response to me was that these charges were non refundable. Did not try to assist me or offer me an alternative. I am very disappointed with the service provided, the charges that were made on my credit card without my approval. This letter serves as an official notice of dispute, challenge of charges made to my credit card. Please email me with your response asap.

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