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Original Comment Reserved a car for 4pm pick up on 3/24/15. Avis rep phoned me at 3pm to confirm reservation. I confirmed that I will pick up at 4pm. Arrived at the AVIS location at 3:55 pm. The AVIS employee was nowhere to be found. Her purse and wallet were sitting out in the open and her cell phone was on the counter. I waited for 10 minutes then started searching for her. The AVIS car rental is connected to SEARS which is also connected to the Mall in Mobile, AL. The employees at SEARS knew the AVIS employee and helped with my search. at 4:30 pm, I was ready to call the police because she was not in the office. The AVIS employee walked through the door at 4:35 with bags in her hand. She was shopping at the mall and left the AVIS car rental business open and unattended. She didn't apologize. She acted like this was a normal part of her day. I don't think she is the example AVIS wants for their business. AWFUL customer service!

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