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Original Comment After being a loyal customer for 4-5 years I have been cheated out of great customer services. Previously, I had, had the same phone and insurance for 3.5 years before I ever had to get a "new" phone. I went thru insurance company, which just as of today (5/16/15) learned that is paid for a pre-owned phone that was too discontinued. Which I then removed my insurance because I refuse to pay for a discontinued device, which is only fair seemly I had been paying years prior. Now with this discontinued device I'm not nor was I able to put a screen protector nor a phone case on the phone that now has been cracked and month after been cracked now not able to get into my touchscreen phone. The customer service rep has rebooted my phone and step me thru and deleted ALL my data which I had valid information for court purposes and still unable to use the device. If the insurance would not have ever sent 1. used phone and 2. a discontinued device I honestly believe I would not be having these issues today. It saddens me that after all the years I have invested into this company that I'm getting the crappy end of the stick. And like I told one lady, PLEASE STOP TELLING CUSTOMERS YOU'LL UNDERSTAND OUR SITUATION, because you don't. You all probably sitting somewhere with iPhones or apples. I do not like that appreciated the service and disloyalty I have received in return. I would say please feel to call/contact me but again HOW can you? think about.... Oh, maybe because my phone was everything (phone, phone book, massager, email etc.)

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