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Original Comment I bought a Vizio smart tv on January 31st. It was working fine had some issues called in and they were helpful (while I was under Sams Club Warranty). Long story short tv had a short in itself. A buzzing noise came from it and then a loud boom. that was on July 13th. Called it in to tech support and was told they would call me within 24-48 hours. When I spoke to one of the reps she also promised to send a replacement tv by Friday the 17th.They called me about 4 days later and said that they ordered the parts on the 16th of July. and will be here to HD Repairs and they will be in contact to come do the installs. Days go buy and I haven't gotten a call so I took it upon myself to call HD Repairs. They told me the parts have not shipped to them yet. All parts are on backorder. Called back and wanted to speak to a Supervisor/Manager, to my luck there are none there???What type of business is this when the Consumer has issues and want to talk to someone above these so called Techs pay grade? I have been on hold for the PAST HOUR. Waiting to speak to a Supervisor. Christine from Missouri told me that a replacement TV was going to be shipped. So as of today 7/28/15 TV is being shipped 7-10 days. Will let you know if this is LEGIT.

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