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Original Comment My name is Vivian Demus-Mathews. I called your office last week with a complaint of your Brandywine Carmax service department. My car was dropped off Sunday, August 10th for a 100K mile check-up, tune up expected and a check of the sensor light for a few warning I received. Customer service has been extremly POOR. My car has been at Carmax for ONE "1" week today for a tune up and replacement of a few values.... WHAT is the Problem!!! I can't get throught to talk to anyone because their lines indicate the mailbox is full. But when i was able to get through no one called me back including the service manager. HELP ME PLEASE! I'm afraid....of what to expect when and if I ever get my car back. Will it be fixed or just parts thrown in there. Why did I select a contract with Carmax if service is not to be had. I could have taken it to the deal.

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