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Original Comment I went to Grants Pass, Oregon Ross on the 28 of July 2015 and purchased $435.17 worth of items. I am stationed in Italy and they don't have a variety of clothes for my kids, and it is a lot more expensive, so I figured since I am visiting my parents in the U.S. I should stock up on clothes for them for the new school year. My original purchase was Store: 1124, Reg: 01 Tran: 7289, Date: 7/28/2015, My receipt #. This representative (cashier) was really nice and informed us that she was working there for about a week. <br /> <br /> When I got to my parents' house I did an inventory of all my items and realized one product that I purchased was charged twice. Black/White (06A) kids shoes for $14.99. <br /> <br /> I tried on one of the items that was for me and two other items were two small for my son. I decided to return 3 items and get my money back from the extra (double) charge from the item I have listed above. The return or money back from the double charge was a total of $34.16. <br /> <br /> On the 31st of July 2015 I went back to the same store and stood in the return and customer service line. The lady working at the customer service counter seen me and instead of helping me ( I was the only one in line for customer service and there was another lady coming up to the purchase line but was not there when I was waiting) she helped the other lady making a purchase. I ignored it and thought maybe she just didn't see me. Once she was finished with that transaction, the customer service lady motioned for me to come over. I explained the situation about the double purchase and she treated me like I was lying to her. Because my purchase was such a high amount she needed to double check with her manager to see if I could get my money back. <br /> <br /> I wasn't returning my whole purchase. I spend a lot of money at Ross and I just wanted the double transaction and a few items that I was returning refunded. She did not want to cooperate with me what so ever and she was acting like I was trying to get free money and cheat the system. <br /> <br /> She called the manager and explains the story and the manager said that she would have to go back and review that footage from that time and date to see if I was actually double charged. The manager also said it would take about 30-45 min. It kind of seemed like they wanted to discourage me from waiting or make me scared, like I was lying and they were going to prove it on the video surveillance. I told them that I would wait, at this time I was getting really mad. <br /> <br /> About 20-25 min. later the manager came back to the counter and told the cashier I could get a refund on my double charge and my returns. The cashier lady was not happy about that and started being even ruder to me. I had nothing to hide and nothing to lie about. I spend a ton of money in that store. I was a great customer. I understand if that is their policy and procedures, but to be treated like I was a criminal and I was stealing. <br /> <br /> The cashier even said &quot;well we have to double check because you made such a big purchase.&quot; I even explained to her that I am in the military, station at Aviano, Italy, and I wanted to do all my kids school shopping at one time while I was in the U.S. She just looked at me and gave me a face like yea right, like I am going to believe you. <br /> <br /> I love Ross. It's my favorite store to shop at, wherever I am stationed in the U.S. I purchase most of my clothes and my kids clothes at this store. They have the greatest deals. But if this is how I am going to be treated when I am a loyal customer, then I don't want anything to do with Ross. I would hope that you would screen your cashiers or employees to be more customer friendly and just have what you should give anyone, common curtesy. She had no customer service; she was rude, disrespectful and treated me like I was beneath her. This is not a store or place I would like to associate myself with if this is the kind of business you are running and this behavior is acceptable to your company.

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