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Original Comment I originally wrote to the Customer Service center to complain about my most recent problem: no inclusion of &quot;create sub-folder&quot; on ANY of the drop-down menus, nor the ability to click-and-drag folders to my desired location. As usual, the reply assumed I was completely clueless, and proceeded to condescendingly tell me to do what I'd already said in my email that I'd done NUMEROUS times. So, once again, they're not paying much attention -- if any -- to the content of my complaint. (I've since found out the answers come from Israel, not India...?? I can see the stupidity coming from India, but Israel?? I thought they were pretty smart...) Transcript follows:<br /> <br /> Grrrrrr... Why is it you guys NEVER seem to actually read the emails I send?? So, I repeat: THERE ARE NO RIGHT-CLICK OPTIONS FOR &quot;SUB-FOLDER&quot;... ANYWHERE! I am not stupid, and have had Incredimail for many, many years. I know how to work it. I know how to problem-solve. I've created many sub-folders since subscribing to Incredimail, and I've used that feature many times. I know how to do it. What I'm trying to get across to you is that NONE of the drop-down menus contain that option anymore. It is a glitch in YOUR system; it is not my failure to understand how to do it. Has it sunk in yet??? I am greatly offended not only by your condescending attitude, but by your very obvious disinterest in really helping... Do you get paid simply by the number of responses you send to customers' inquiries, and not by the quality of your help? <br /> <br /> I am also no longer able to click-and-drag a folder to a different location in the listing, either. It simply doesn't work. (And YES, I know how to do that, too.) And I already know how to alphabetize the folder listing. <br /> <br /> Please stop assuming I'm ignorant by giving me responses that are appropriate only for a new user. If you can't figure out how to solve the issue, then send it to your U.S. counterparts. Responses from India are, 99% of the time, completely useless.<br /> <br /> Cindy

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