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Where do I find someone with Sam's club who cares?<br /> <br /> Supposedly, you have sent a new store manager to the Laurel, Md. store, but she never comes out of hiding, and doesn't seem to care. She always sends out henchmen to do her work for her, and things still don't get done. Then, there is no resolution -- only more frustration. Is this the kind of manager representative you want for your store? With management like that, it only leaves me more frustrated, and more inclined to take my business elsewhere. Give the position to John Clark or someone else, who will at least come out of hiding and attempt to help the customer. But, the person who is supposed to be the store manager there now, is just robbing you of money, and not doing the job that is needed.<br /> <br /> WHEN ARE YOU GOING TO GET A STORE MANAGER TO THE LAUREL, MD. SAM'S WHO CARES, AND IS WILLING TO COME OUT OF HIDING, IF THERE IS AN ISSUE THAT NEEDS TO BE ATTENDED?<br /> <br /> Today, I bought a set of tires, and NEVER got an original receipt -- almost $1,000 worth of tires. - - with no original receipt.<br /> <br /> Then, the clerk tried to keep my membership card, and I almost was unable to get it back.<br /> <br /> With things like this, I may not need it.<br /> <br /> Can you please send a new store manager to Laurel, Md, who is responsible, and willing to come out of hiding, if there is a problem, and address the situation and be accountable?<br /> <br /> Otherwise, you might as well close the store.<br /> <br /> I tried THREE times to call corporate in Arkansas today, and was disconnected each time.<br /> <br /> DOESN'T ANYONE AT SAM'S CLUB CARE ANYMORE, OR SHOULD I SHOP ELSEWHERE?


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