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Original Comment I am writing about a problem I have had with my 2014 Forester. Approximately 6 months ago I noticed that the front driver and passenger doors were rusting inside the door frame. This was very concerning as it was not identified during the warranty period, even though I have routinely have had my maintenance done at the dealership following the recommended service intervals. The dealership is Brunswick Auto Mart located at 3031 Center Road in Brunswick, Ohio 44212. <br /> Once the problem was identified I did contact Subaru customer service at the national level as recommended by the service department at my local dealership. I repeatedly emailed, sent pictures of the issue, and also obtained two estimates for the repair of the doors. I never received a reply regarding the outcome only ongoing communication with no conclusion. The complaint number was SR#1-17020731903 via a representative Sam Wilcox. The last communication indicated that I should go through Marksman Autobody which is the body shop that Subaru uses for repair and to go through the service manager, John Cross. <br /> After much communication John Cross relayed that Subaru would cover $1500.00 towards the door repair which actually required the door replacement of both doors. This was never communicated to me by customer service it was only after the service manager became involved did I have any resolution after starting the process in June of 2016. The 5 year rust through warranty would only be applied if the doors rusted completely through which was not a good choice for both safety and cosmetics. Reluctantly I went ahead and had the repairs completed contributing over $1800.00 towards the repair completed last week. <br /> Today, January 7, 2017 I was following up on my invoice for the repair with the service manager, John Cross, and he indicated that the doors were much worse than they appeared and that he has kept the door shells in the event Subaru wanted to see the doors. Additionally, he mentioned that he had another Forester come in with a similar issue although &quot;not as bad as mine&quot;. <br /> I have been disappointed in both the customer services process and the fact that I have a relatively new car with a $3500.00 repair for no apparent reason except that there was faulty assembly. The car has never been in an accident and is garaged every day. While I assume you will take no further action I have lost brand trust. I believe the dealership did what they could to support the issue but am concerned that Subaru does not stand by their product

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