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Original Comment I have been a member of SAM's Club for many years. I have spent thousands of dollars and many hours shopping at various SAM's locations around the country. I had never had any problems with customer service up until yesterday. The incident happened in Columbia, SC, club # 4872.<br /> I have SAM's Plus membership but it expired on 1/16/17. Since my husband and I are both gainfully employed and therefore short on time, I instructed my oldest daughter Laura, which is 18 years of age, to go renew my membership and purchase some food items. After waiting in line for 20 minutes, she was told by a customer service representative, who had no name tag, that my daughter was not allowed to shop at the store and had to leave the building. My daughter has shopped at the club previously, and the cashiers had no problem accepting her payment, so it sounded a little strange to me. My daughter asked if she could purchase a regular SAM's Club membership for $45 instead of renewing the Plus membership for $100 since we don't use the benefits provided. The customer service representative told my daughter that she will take the $100 if she was interested in renewing the membership, but she won't take the $45? Does that make any sense? My daughter was asked to leave like a criminal when all she wanted to do is renew the membership and shop for groceries making your bottom line thicker. I need a response from the corporate office regarding this incident and I also want the customer service representative to be sent to some training about benefits of customer service. I am not sure if I am willing to renew my membership at all at this point, since I had never experienced this kind of treatment from the customer service representatives at any of your competitor stores, namely COSTCO. I will also post this incident on all the social media sites that I am active on to make customers aware of the business practices that SAM's Club is using to push the customers into Plus memberships. Very dissatisfied!

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