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Original Comment When we got to the hotel Hotwire booked for us we did not have a reservation (the motel did not have the name we booked under). However, the motel did honor the Hotwire rate. When we contacted Hotwire, the persons we talked with (had an accent) seemed to have been using prepared statements for responding to complaints. Once when I called, the person put me on hold while he supposed to have talked with the motel. However, I was connected with someone who asked for personal information, which I reluctantly gave since I place the call. After the Hotwire person did not come back on the line I wonder if I was connected with someone, other than a Hotwire person, to give them my personal information. When I asked to talked to a supervisor, he said that was not allowed. When I attempted to send a complaint to Hotwire Headquarters, the letter returned, without being opened, with a statement on the letter saying the letter could not be delivered as addressed. The letter was sent Market St. in San Francisco, the address given on the internet.

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