Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Hello allow me to introduce myself, I am Gary...known as the Hotwire King of Houston. I use hotwire all the time. thousands and thousands of dollars have flowed from my wallet to hotwire and I have convinced many a friend to do the same. <br /> <br /> That is why I am appalled and devastated by the fact that Hotwire booked me for a hotel that I paid for in advance and made arrangements for travel but when I arrived the hotel did not have a room. Of course I contacted the customer service considering I was left out on the streets. This was an ordeal of epic proportions. <br /> <br /> Not only did I spend 2 hours on the phone using all my phone battery, but they were unsuccessful in placing me in another hotel after they verified with the hotel I booked for Memorial Day weekend was overbooked by hotwire. I was told to wait online multiple times with the end result of no place to stay at 11pm at night. I couldn't even get them to place me in a nearby city to Austin like San Antonio. Instead, I spent the night in my car at a park!!!!!!!!!!! what a wonderful memorial day weekend that was. I missed my event and stunk to high heaven with no place to freshen up. Thank you hotwire.... I consider myself scorched!!<br /> <br /> Here's the kicker. The customer service rep stated that Hotwire would compensate me for my inconvenience with the max compensation--a whopping $25.00 in hotdollars. yes you read that right twentyfive dollars!. Don't consider the face that I spent hundreds of dollars on gas and food and prepaid event that all went for naught. That doesn't even cover 1/3 of the gas and no good for any other lodging which wasn't available. I am still worked up and aghast over this. I called customer service again on 6/8 and spent 30 minutes on hold at work to get a supervisor then left my email and phone number because I had to actually work. guess what, no follow up. This sucks. <br /> <br /> Hotwire can you please please please come correct? I have loved your services over the years but how can I have any confidence booking in the future? you are about to lose an extremely loyal customer--the hotwire king of Houston to be exact. I would have expected at least a free hotel stay of my choice plus coverage of my lost expenses. Nope nothing like that . can you fix this please

Feedback

Your Name

Your Email

Verification