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Original Comment Over the years, I've had pretty fair luck with Cuisinart products (blender, coffee makers, toaster oven, etc.) until now. Several months ago I purchased a Cuisinart Griddler. After several uses, an indicator ring broke off and I contacted the service/warrantee department. The answers I received were appalling. If what I was told is the warrantee policy is true, then your warrantee policy sucks big time. I'm 77 years of age and I have never gotten such a ridiculous response to a warrantee claim. <br /> <br /> Because a part that probably cost less than ten cents to manufacture was made from brittle plastic and broke, they want me to, at my expense, send the entire broken unit to them and they'll send me a new one. It's, quite frankly not worth the cost or hassle of doing so. A picture of the broken piece should suffice. Basically, they told me that I wasn't to be trusted and implied that I was probably out to cheat them.<br /> <br /> I suggest that you check how truly reputable companies handle claims. Most assume that the customer is right, not that he's out to cheat them. Try Delta Faucets and Jenn-Aire appliances. They are customer satisfaction oriented, Cuisinart isn't.

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