Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment 31 Aug, 2017 PART 2<br /> <br /> PART 2 31 Aug, 2017<br /> <br /> So, just when I thought that we were making headway in resolving this matter, things go from bad to worse. On Tuesday 28 Aug, we were informed via email that &quot;Your recent samsclub.com order has been refunded and processed for $391.48 to your MasterCard. Please allow 7-10 business days for this refund to post to your account and let me know if you don't see your refund after 10 business days. Jerry&quot; This is unacceptable in my opinion as I still have to wait for money that was literally stolen from me. <br /> <br /> <br /> <br /> Then on Wednesday 29 Aug, my husband and I both receive separate emails stating the following: (1) &quot;I have looked into this case and have come up with the reason that the $391.48 was never refunded. There was an exchange that came to the residence on May 30th. I have went ahead and processed an early refund on order #9577502409. For all the inconvenience I have extended your membership free of charge, your new date is now 01/27/2019. FedEx will pick up the TV and the return authorization number is #166778082. The refund will be made via store credit. William&quot; <br /> <br /> <br /> <br /> If William had taken the time to actually read all of the annotated notes regarding this incident, instead of drawing unsubstantiated conclusions he would have realized that the TV was previously picked up on 16 May for return and was received by Sam's Club on 14 June. The TV that was sent out on 30 May was the replacement for the damaged one that had already been returned. Please don't feel as if you are going above and beyond to process an &quot;early refund&quot; as I was told the previous day that the refund was already processed. Additionally, our membership was already renewed until July of 2018, so again you saying that it has been extended for a year until 01/27/2019 is a bold faced lie. I do not want a store credit and at this point I am unsure if I even want to remain a member. <br /> <br /> <br /> <br /> (2) &quot;We're sorry that your order didn't work out for you. Please print the pre-paid return label, along with the authorization slip contain in your order details, and ship your item back to us via FedEx. Order number: 166778082, Order date: Aug 30, 2017, RETURN summary: QTY ITEM RETURN LABEL 1Samsung 40&quot; Class 1080p LED Smart HDTV- UN40J520DAFXZA- item 978874. Print your return label. Next steps Re-package your item and place the return authorization inside, along with all accessories, packing slips and manuals. Tape the return label on the outside of your package. Remove or blackout any existing labels and barcodes. Take the package to the nearest FedEx office. For more info on returns, please visit our Return process and FAQs page. Receiving your refund after you ship your item back, we'll process your refund within 3 days. You can track the status of your return in your Order History.&quot; <br /> <br /> <br /> <br /> Again, this is another instance where someone failed to read the incident report to fully understand the situation. If at any time someone had thought to pick up a phone to actually contact us instead of shooting out these ghost emails we may have been able to clear things up. If a normal return process is refunded within 3 days, then why am I being told 7-10 days? The inconsistencies, lack of customer service and continued lies from the associates that you employ are deplorable. <br /> <br /> <br /> <br /> Today, we did a follow up call and were told by Tim, &quot;I read in the notes that you felt like 7-10 days to receive your refund was unacceptable. So, I cancelled the refund and I am now going to issue you a check because I thought that it would be faster.&quot; So, all of a sudden someone wants to read! I am completely flabbergasted by this entire ordeal. My husband and I are both retired military veterans and are extremely educated individuals. We do not require anyone to think for us or make financial decisions on our behalf. If you thought that issuing a check would have been faster then why weren't we given that option initially or contacted prior to someone making that decision for us? <br /> <br /> <br /> <br /> Our money has been tied up for over 30 days now which is a colossal injustice on your part. I am still awaiting to hear from you personally Mr. John Furner regarding the practices of your organization.

Feedback

Your Name

Your Email

Verification