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I have been a Sams Club/Walmart customer for many years. Sadly, this will end this year because of my recent experience at the Sams Club in Kingston NY and the response of Sams Club corporate and the insurance company for Sams Club. My vehicle was parked in the Sams Club lot on Labor Day after having my tires rotated. We came out & as we were approaching my car saw a cart come out of the corral picking up speed in the lot and strike my car leaving a large dent in the rear drivers side. After reporting it to the store, and many subsequent calls to corporate, all of which required lengthly waits for someone to answer the re-direct my calls I was told by the insurance carrier that Sams Club was not negligent because the customer who returned the cart to the corral did not place it in the corral properly!! SERIOUSLY? How about there is NO guard on the corral and no matter how the cart was placed, it would come out and more than likely hit any vehicle since that section of the the lot is on a hill. I have no intention of letting this rest. I find it appalling that Sams Club corporate will not step in and do the RIGHT thing by a long term customer who spends thousands of dollars per year in your store. If Sams Club corporate does not right this wrong we will meet in Small Claims Court but never again in one of your stores.


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