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Original Comment SAMS Club in Catonsville MD . I ordered 30 cupcakes on Sunday 10/29. My order started off on a HORRIBLE note. The young lady with a piercing in her face red hair started out helping me with my order and right in the middle of her explaining the process she WALKED away to help another customer WITHOUT finishing my order. So I said ARE YOU DONE BECAUSE IM STILL TALKING. She grabs a piece of paper, reaches over my back and says HERE, FILL THIS OUT as she is still talking to the other customer. A very nice young man came to try a help finish what she started but by then I was PISSED OFF!! I asked for the Manager. The Manager Kelly came to take my order AFTER I explained what just happened. Kelly assured me that she would fix everything and apologized . She asked when do I need the Cupcakes, I said Tuesday morning at 11am. Kelly the BAKERY MANAGER said I will have them done at 10am. I also spoke to the STORE MANAGER , who said he would speak to all involved . Well Tuesday Halloween morning, I'm in SAMS GOOD OL CLUB.. at 11: 10 am NOT ONE CUPCAKE IN SIGHT!!! Some young lady ask me for a TICKET. I said I don't have a ticket and how do I get a ticket. She said WELL WHOEVER TOOK YOUR ORDER SHOULD'VE GIVEN YOU A TICKET. I said your Manager Kelly took my order.( ASK KELLY) The staff looked all over the Bakery for MY ordered cupcakes . Needless to say NO cupcakes. I needed 36 Halloween cupcakes by NOON for my daughter's school. The Store Manager gave me 30 cupcakes for FREE ( 14.98)WOW! I needed 36... and an "I APOLOGIZE" . There were 2 other unhappy people who also ordered from the bakery . (2 signs that went over my head which I should have paid attention too.) DO NOT ORDER FROM SAMS bakery if you expect GREAT/ GOOD customer service or your order to be ready and correct. Catonsville SAMS CLUB on Baltimore National Pike is GHETTO, HORRIBLE customer service and did I say they SUCK!!!!!!!!

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