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Original Comment Whomever of Company,<br /> Your employees with retention save your company more than you know and probably don't get paid enough. I called to cancel my service, been with since 1994, because we didn't need TV and internet you customer service would only get down to $100 and I am not paying $100 for internet. Then saw (for new customers of course) ad for $55 for life 1gig internet, $10 modem, and of course have to add on surcharges and taxes. Customer service would do nothing to get us that service or close to it when my husband called. So this morning I called to cancel EVERYTHING! When asked about it I told them that not right to offer all these deals to get new customers but never do anything to help out loyal customers with you for years and years. He canceled our tv and came with $89 on internet to which my reply was cancel it. He wanted to explain this and that and told him not interested. That you can offer $55 for Life for new customers and we get screwed over. It's for life which means not increasing the price so what difference if new or old customer?!?!? He finally came back with a half decent deal and I agreed to stay. But would not have hesitated to cancel my service in its entirety and come back as a new customer. I know these people are just doing a job that they are told to do. This all falls on company head. When you can offer good or great deals to get NEW customers but you forget the ones that have stuck with you, then prepare to start losing those said customers. You need to learn to take care of the ones that have supported you and the way it has been done is NOT it. Anytime I call there is no offers or deals for existing customers. This is a one time deal staying. Next time I will cancel and go somewhere else. Or better yet hop companies for good deals. Screw all of you over the way you screw over loyal customers. Previous post described it perfectly, you don't care about your customers just the almighty dollar you can put into your pocket. Remember you have no company if you don't have loyal happy customers. Thank you.

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