Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am very unhappy with your LeapStart products and your customer support team. I had a working LeapStart 3D and wanted to put more books on it. To make a long story short, I had to contact technical support because it wouldn't connect, and ultimately I had to purchase a new device. We purchased the new device, the LeapStart Preschool Success, however had the exact same error. I was told you would replace the new device. This is fine and acceptable. The issue that I'm having now is that my old device that was working with four books prior to speaking with customer support, no longer works with those four books. No where does it state on the website, nor was I told upon contacting technical support, that the attempts to get it connected to the LeapStart Connect App would wipe the device of all data. The LeapStart 3D was given to us as a gift in December 2019, so I realized it's no longer under warranty for something that I did, however, it was working with the four books prior to speaking with your team. If I took my working car in to have a GPS update installed, and they returned a nonfunctional car, I would make them replace it because they returned it in worse shape than was delivered. I expect the same of you guys. I came to you with a working product, and was returned a nonfunctional device.

Feedback

Your Name

Your Email

Verification