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Original Comment I have contacted the Company many times, I got a What is the serial number, I got describe your problem again, I explained it was a design flaw. I explained no VENT so the steam was coming from the display, over and over again. No response, no resolve just more canned emails! What I have gotten I am ashamed of because I tried to do a nice jester for my son and get him an all in one station, coffee for the morning and tea for the night, i am sad that they cannot get better support for their customers. My son always stated they were the best, no problems, NOW my gift is crap and i cant get help!

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