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Original Comment You need to explain to me why your phone reps and local offices can't call each other to check on availability of STBs, etc.<br /> <br /> I get call reps on the phone who say &quot;Sorry Sir, I can't check our X office for availability because they don't have phones there.&quot; <br /> <br /> I say &quot;You're a company that sells phone service all over the place but you don't have phone numbers for local offices?<br /> <br /> And they say &quot;yes, they just don't have any phones in the office&quot;.<br /> <br /> So if I have to drive 60 minutes round trip to get a new HD box to replace the one that failed, and they are out of stock, I will pull out all 24 years of RCN Shiite from my house, and you can pick it up on the street in front of my house.<br /> <br /> After I urinate on it.

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