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Original Comment I made a reservation for a rental car but was unable to travel due to medical reasons. Hotwire customer service required me to provide a doctor's note for the cancelation.<br /> <br /> then I went ahead and provided the doctor's note but the representatives did not accept it and added a new requirement: the doctor's note language had to be in English.<br /> <br /> The 300 customer service representatives I talked to when I requested the cancelation failed to make a language request and never said the doctor's note had to be in English, which is stupid because it is in Spanish and Spanish is one of the two most popular languages in the USA, which by the way has NO OFFICIAL LANGUAGE! English is not the official language therefore this is language discrimination from Hotwire, which happens to hire thousands of employees in Latin America due to high demand from Spanish-speaking customers like myself.<br /> <br /> The doctor's note was sent to Hotwire customer service, have one of your customer service representatives translate it and issue me a refund of $241.92 back to my credit card.

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