Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am very sad to announce the horrible dining experience my family has had at Chili's the last 4-5 times. We keep going because the food is great, but we also want a good experience with customer service and the way we get treated. Our nearest Chili's is in Romeoville Illinois. We like to go at least once a week or every two weeks to treat the kids and we sure love to go after a special occasion. The last time before today, we went on Father's Day (thinking it wouldn't be as busy) which it really wasn't, but we understand that COVID took a big hit in the serving industry. I totally get that! I used to work for Chili's and what I have experienced is truly not what I was trained or taught from Chili's 10 years ago. That is sad. the condiment caddies are always missing something like pico or guac. Sometimes they don't even come out on time. The beans are missing and fajitas do not come out sizzling anymore. The customer service has been very low and not professional at all. What happened to putting the customer first or as priority??? Servers are rude and managers do not come out with concern or professionalism. I also feel like staff is not getting trained properly. <br /> <br /> I am pretty much explaining what has happened with us the last couple times, but today our issue was different and it is sad that it turned out the way it did with making the customer feel bad. I was shocked on how servers think they can treat people nowadays. <br /> <br /> I had a rewards that popped up on my redeem. I brought it up to our server Megan. It was a 3 for 10. I specifically asked her if it would be taken off the meal and she clearly told me it would. I must say Megan was nice and attentive, but when we were asked if we needed anything, she would bring it when it was useless and the meal was done or not bring it at all. When we saw our bill, I told her that my sons 3 for 10 was still on the bill. She first said that it was only for the chicken sandwich. So I told her if she can please cut us some slack since she miscommunicated us (not even mentioning the slow and long experience) I let that go because she was a nice server, but this what I didn't like that she did. She got Dawn the manager (RUDE!!!!!!!!!!!! and she was clearly not seeing our point)until finally She did clarify that what popped up was just a promotion. Not a perk or free as we thought it was and were told it was. We told her that we asked Megan and Megan had clarified that it would be taken off our check. She did not care that we were miscommunicated at all. She said she couldn't take it off and didn't even apologize for the inconvenience. Megan came back and I kindly told her that she clarified something to us that was not true. It was the only reason I got it for my son. There was 3 of us today so the 2 for 25 was more than enough, but I only got it so my son could try the burger. Here comes the part that makes it bad. Megan kindly apologized and said she would take care of it. She left and came back and I told her &quot;I get it. It was a miscommunication&quot; and she first came back and took it off but after I said that and she left again feeling very comfortable to coming back by adding it to the bill right back. I was shocked and brought it to her attention. <br /> That was rude. She went back and fixed it. She was a nice server but acting like you are going to fix the situation and then changing your mind, makes the customer feel low. To make it even worse, the manager came back out and as I was paying in the machine and writing a review, I had to hear Megan and Dawn vent about the situation right by me. You do not do that. I never once talked to a staff member about the customer in front of the customer or by the customer so they could over hear me. SMH <br /> <br /> I hope you guys get more staff going soon because about 20+ people walked away today as we were waiting. That is a lot of business to lose. We are going to take a little break from Chili's or pick another location. We have given 3 locations a chance now so clearly there is a huge concern going on. It's sad! I learned how to treat the customer and go above and beyond for one at Chili's to get treated like this.

Feedback

Your Name

Your Email

Verification