Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment We are not renewing our contract with Terminix. The company evidently hires unresponsive district managers who do not get back to customers to resolve issues and telephone operators who, although well-meaning, are poorly equipped to handle customer complaints. <br /> A year ago, an additional one-time service, of blown-in insulation, was offered to us WITHIN our existing two-year Terminix service contract. IT WAS NOT A NEW CONTRACT, it was a one time service with a two-year warranty. This service included insulation of one area of our house plus insulation above the garage. We paid in full for the whole service, but then decided not to have insulation added above the garage and were supposed to receive a price adjustment. Since no adjustment was ever posted to our account, we placed several calls to Terminix, and every time operators assured us that the regional manager would call us back to address this issue. No one ever contacted us. A year has passed, no Credit posted, no calls or e-mails from any district manager.<br /> Last week we received an E-mail showing a CHARGE to our account for $192.15 , stating &quot;your payment has been processed.&quot; What payment?! We don't owe anything to Terminix. Everything was paid for in full. We are supposed to get a REFUND from Terminix, not a charge. Are we on the same page here? <br /> We are not renewing our contract with Teminix due to incredibly poor customer service and total disregard from district manager(s). What a way to run a business! We will be happy to give Terminix our best 'negative advertisement' on every social media platform available to us.

Feedback

Your Name

Your Email

Verification