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Original Comment hello<br /> <br /> <br /> <br /> i have a tracfone which was deactivated today. i called to find out why. <br /> <br /> <br /> <br /> i was told that the phone was restricted because i made a purchase of a phone card of over a hundred dollars on a visa card in december and that there apparently was a dispute and that tracfone refunded my money. i was told the only way my phone could be reactivated is if i pay for the minutes i used on the card that i purchased.<br /> <br /> <br /> <br /> i made no purchase from Tracfone in December or for at least four or five months prior. no purchase was made in december, there was no dispute, and tradfone has not refunded any money to my account. I have checked my bank records.<br /> <br /> <br /> <br /> i spoke to at least five tracfone customer service representatives and was told that the only way my service could be reactived was if i paid for the minutes i had used from the december purchase of a tracfone card. they all repeated the same story. they all said they could do nothing. three of the agents told me they were transferring me to a different department. and the different department phone just continuously rings, but no person answers.<br /> <br /> <br /> <br /> one of the agents told me that the only way i could resolve the problem was to contact my VISA account. i responded that the VISA account would not be able to help since there was no record of a purchase from Tracfone in December, there was no record of any dispute, and no one has refunded any money to my VISA account.<br /> <br /> <br /> <br /> apparently traacfone is involved with some other customer and has incorectly involved my account but is unwilling to acknowledge their mistake. now, i still have a deactivated tracfone<br /> <br /> <br /> <br /> my phone had approximately a years time remaining, about a thousand minutes, perhaps 4 - 5000 texts and almmost four GB of data remaining.. a simple review of my account should have prompted someone to question whether i would need to purchase something in December.<br /> <br /> <br /> <br /> Tracfone has incredibly poor customer service. Be warned.

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