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I'd like to think that Hertz is still trying to recover from the Pandemic debacle, but I had a horrible experience with them last month, and it isn't over. They are a premium priced rental car company that can't even get the basics right.<br /> <br /> After a car that I picked up on their Gold Row leaked oil all over host's driveway I checked the dipstick and there was NO oil. I called them. They sent a tow truck and then tried to charge me for the full 3 day rental AND the tow. They did not provide a replacement vehicle.<br /> <br /> The very unhelpful offshore billing department told me that I needed to pay for the full 3 day rental, but that they would give me a certificate (presumably for a future rental, but we didn't get that far).<br /> <br /> Their CEO's name is Kathryn Vanstrom Marinello and their corporate headquarters at 8501 Williams Road, Estero, Florida 33928. Perhaps a letter to her?


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