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Original Comment Absolutely pathetic service from the local service and branch managers: Steve and Caleb. <br /> I needed a dusting done for Brown Recluses done on the 26th of July and when the tech came out, they said that they had no idea they were supposed to dust. I sent the manager &quot;Steve&quot; texts he left on read. He did, however, answer the tech's call. During that time, I called customer service back and complained because I had to take off of work to even HAVE the appointment. So, I am losing money and resources for a service that I did not receive. <br /> I rescheduled a dusting for the 31st and then the tech got off the phone with the manager. She let me know that he simply just did not want to dust, mainly because he had to do a dusting for some other client recently who had already had a dusting 3 weeks prior. I asked her what on earth that had to do with me? If the client paid for the dusting, it shouldn't matter how frequently they get it done. So essentially this manager is just annoyed that he has to do his job? She also let me know that if I talk to customer service, Steve will just ignore it. &amp; Sure enough, when I followed up with customer service the next day, they said Steve marked the appointment as completed. There was no call, no text, and no valid explanation given TO ME. THE CLIENT. why this was done. So now I continue to call customer support and follow up the entire week because something needs to be done about a manager simply not WANTING to do his job. I found out on the 07AUG2023, that I was supposed to receive a call from the branch manager &quot;Caleb&quot; through customer support. I, of course, never did. So they called to see why. When the young lady from customer support got back on the phone from talking to the branch manager &quot;Caleb&quot; she said, I am just a messenger. Once she said that, I knew it was going to be something negative. Sure enough, she said Caleb told her in an agitated manner that &quot;Steve&quot; the service manager ALREADY called me and clearly stated that they would NOT be doing any dustings on my apartment ever. There was an extra cost associated with the dusting and so they decided to make the executive decision to simply not do it. Period. I let the customer service rep know that was a lie. I had NEVER been contacted by Steve. So, either he lied to Caleb and said he called me, or Caleb decided to not fact-check to see if he actually did and instead just tell customer service, he had to make them both look better. <br /> Speaking of making oneself look better as a manager, I was also told that in his so called &quot;rebuttal&quot; notes, Steve said that he had already let me know at the beginning of my service date that he had told me about the extra cost and that I had said &quot;That's not fair!&quot; So, he gave me a complementary dusting. I NEVER said that. &amp; I do not appreciate being portrayed as a &quot;whining&quot; customer in need of coddling. The only thing I am in need of is a dusting and proper communication. So now we have two lies from the same manager. &amp; I STILL do not have the service I need completed. If I were properly communicated to in regard to an extra fee, I would have just said yes, because I. HAVE. AN. INFESTATION! I ALSO have a 2 year old I need to protect from these kinds of spiders! It is NOT okay to literally DO NOTHING and lie saying otherwise. There is nothing I have to say to either manager at this point. Steve decided to call AFTER the 1st complaint/ annotation was put in today. CLEARLY because Caleb told him to call, or because he KNEW he had never called in the first place so he was trying to cover himself to make it seem like he had done nothing wrong. I do not have time to play silly games with liars and people who CLEARLY do not value their customers and/or consumers! <br /> As someone who is in customer service myself, my job is to FIX things and communicate with my clients because no matter how we feel about our job or the people we service, the customer is ALWAYS right! THEY are the ones paying for the service in the first place. There is NO excuse! I am NOT interested in continuing services with this company. They refuse to co-operate and communicate properly in a timely manner. They also have services set up to where things can &quot;seemingly&quot; only be handled at a branch level. Pathetic.

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