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Original Comment As with my job, I will start with a positive-our server, Samia, was very attentive and friendly. However, when scooped the broccoli with my fork and put it in my mouth, I never expected to chomp down and hear a sound as if my tooth cracked. Frightened, I spit it out in my hand, only to see, a small, sharp, hard, broken piece of white plastic. It really hurt my tooth and I immediately showed it to the server. She apologized and sent the manager over. <br /> <br /> The manager explained that the plastic is from the container that the broccoli comes in, and the &quot;guy' probably cut it and didn't realize it.... As if this is a normal occurrence. Her insensitive demeanor/tone is what added insult to injury in this unfortunate incident. Mistakes happen. But the extreme lack of awareness that I said it hurt when I bit down on it, and it's still hurting as I type this email, is most disheartening. She asked me what other side could she get for me while looking at me like so what, get over it and don't dare expect this meal to come off your tab or for anything to be offered for free. We immediately packed up the rest of our food, paid the tab, and left.<br /> <br /> Thank goodness I have a good set of teeth and dental care is important to me BUT the side of my mouth that this happened on HURTS. I like Chilis and usually frequent the Coral Springs location, not this one. This manager needs a refresher on customer service as well as empathy when a paying customer has stated a complaint that is admittedly the fault of the establishment.

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