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Original Comment I thought I was the only one that struggled with Boost. I was going from Trac to Boost and I had every problem imaginable! Reached out to Trac and they unlocked it, they had me go to AT & T to have it unlocked, which they did not have it locked because I did not have that phone on AT &T. Finally they said it was good. Low and behold, it didn't so he said I could leave with my own phone useable or buy a new phone. Since I have to use it for work, I had no choice. Thought I would buy the iPhone 11 for 49.95 but he said no because I wasn't a first time customer so $582 later, I left with a new phone and my old one BUT only contacts and pictures were transferred. Nothing else. I was a first time customer because I got the welcome for the first time sent to my old phone and went right there to finish up transaction. OH, and that's when he said he could finish it and thus the new phone!!! Went to the Apple store and she restored the iPhone 11 with factory settings (took an hour) and then she transferred EVERYTHING to the new phone in 20 Minutes, EVERYTHING!!!! I believe I was discriminated because I was older (over 60) and admitted I needed assistance and was taken for over 500 BUCKS!!! The lady at apple didn't see any issues with my old phone. I believe he went in and switched toogles to block things and makes commission on a new sale of a phone as he told me he was not commission on the service but I can bet they get commission on product sales. As the Apple rep showed me, I could have transferred my old phone to the new one just following prompts and this guy was saying it was an issue. I think my phone purchase should be refunded to the new customer price at the very least. OH, I had been working with them on this since Dec. 31st, 2023!!!!

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